Legal Notice Based on the Act on Specified Commercial Transactions
| Item | Description |
|---|---|
| Seller | SHOGUN CAR RENTAL (DTH2 Co., Ltd.) |
| CEO | Risa Habu |
| Address | 1-19-35 Kannonokuma, Hakata-ku, Fukuoka-shi, Fukuoka 812-0863 JAPAN |
| Phone Number | +81-92-600-7539 |
| Email Address | Email Address |
| URL | https://en.shoguncarrental.com |
| Rental Rates | As listed on each rental car detail page |
| Charges Not Included | ・Insurance (optional) ・Security deposit (credit card pre-authorization) ・Extension / overtime fees (if applicable) ・Late-night service fee (after 22:59: ¥1,100–¥2,200) ・Refueling charge if not full (e.g., minivan: ¥14,000) |
| Payment Method | Credit Card Payment (via Stripe) |
| Payment Timing | Payment is completed at the time of reservation. |
| Cancellation Policy | ・7 to 3 days before rental (168–72 hrs): 20% of base rate ・3 to 2 days before (72–24 hrs): 30% ・1 day before (within 24 hrs): 50% ・On or after the rental date / no-show: 100% ※Contact via email or phone during business hours |
| Delivery Time | The vehicle will be handed over at the reserved time at our location. |
| Returns&Exchanges | Due to the nature of the service, refunds or exchanges are not accepted after the rental has started. If there is a defect with the vehicle, we will provide a replacement or take appropriate action. |
| Return Shipping Fee | If the issue is our fault, we will cover the cost. If the return is due to customer reasons, the customer will be responsible for the cost. |